NOVARIX SUPPORT
How can we help?
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A little guidance goes a long way.
Choose a topic below, or search for what you need.
Getting started
An introduction to Novarix, our website and the Help Center.
2 articlesContact & support
Contact channels, support availability and choosing the right topic.
1 articleSupport requests & tracking
Submitting requests, Request IDs, status updates and email replies.
0 articlesAttachments & screenshots
Adding evidence, supported files and troubleshooting upload issues.
0 articlesRegistration & email verification
Creating an account, verification codes and confirming your email address.
0 articlesSign-in & account access
Login problems, expired sessions and recovering access to your account.
0 articlesPasswords & account recovery
Password changes, reset codes and keeping your credentials secure.
0 articlesProfile & personal details
Profile pictures, cropping, display names, biographies and contact details.
0 articlesEmail address changes
Changing your account email address and verifying the new address.
0 articlesTwo-factor authentication
Setting up additional sign-in protection and resolving verification problems.
0 articlesAccount restrictions & appeals
Disabled accounts, support restrictions, reasons and review requests.
0 articlesPrivacy & personal data
Questions about personal information, data access and deletion requests.
0 articlesSecurity & vulnerability reports
Reporting suspicious activity, phishing and potential security issues.
0 articlesTransit District · project information
The planned German bus simulator, its current status and official announcements.
2 articlesTransit District · release & testing
Release information, platforms and future testing announcements when available.
0 articlesTransit District · ideas & feedback
Suggestions about vehicles, routes and simulation features without confirmed commitments.
0 articlesSoftware & downloads
Official availability of Novarix applications, tools and download sources.
1 articleTechnical troubleshooting
Browser compatibility, display issues, error messages and connection problems.
0 articlesBug reports & known issues
Reproduction steps, useful diagnostics and following reported problems.
0 articlesDiscord & community
Joining the server, finding channels and participating in the community.
2 articlesCommunity rules & moderation
Reporting community incidents and asking about moderation decisions.
0 articlesNewsletter & subscriptions
Subscription confirmation, receiving updates and unsubscribing.
0 articlesEmail delivery & missing messages
Missing codes, spam folders, delayed messages and recognising official emails.
0 articlesFeedback & suggestions
Website feedback, accessibility suggestions and general improvement ideas.
2 articlesSocial media & official channels
Finding official Novarix profiles and reporting impersonation.
0 articlesCompany & team
Information about Novarix Entertainment, its focus and the people behind it.
0 articlesCareers & applications
Email applications, required information and recruitment enquiries.
0 articlesBusiness & partnerships
Business proposals, collaboration enquiries and partnership contacts.
0 articlesPress & media enquiries
Media contact, interview enquiries and requests for project information.
0 articlesLegal & rights enquiries
Copyright, trademarks, permissions and other legal contact topics.
0 articlesBilling & payment enquiries
Questions about a transaction or invoice, where a relevant purchase exists.
0 articlesAccessibility & website usability
Reporting access barriers and requesting help using the website.
0 articlesStill need a hand?
See the current ways to contact Novarix.